# LoanFlo > LoanFlo is the first Native AI CRM for Mortgage. Lucy is your AI mortgage agent — she reads documents, makes calls, pre-qualifies borrowers, and follows up until the loan moves. ## Lucy — AI Mortgage Agent Lucy is LoanFlo's AI mortgage agent. She places outbound calls, sends SMS and email follow-ups, reads paystubs, W-2s, bank statements, and 1003s, answers FHA, VA, Fannie, and Freddie guideline questions, pre-qualifies files, and automates borrower follow-up. ## Who It's For Mortgage brokers, loan officers, and mortgage teams. ## Core Capabilities - AI mortgage agent (voice, SMS, email) - Native mortgage CRM (pipeline, 1003, borrower portal) - Mortgage document intelligence and income/DTI analysis - Mortgage guideline Q&A - Campaign and follow-up automation - Built on 20 years of mortgage origination experience ## Security - Data hosted in SOC 2 Type II & ISO 27001 certified data centers. - Bank-Level 256-bit Encryption - AES-256 Encryption at Rest ## Company - Brand: LoanFlo - Website: https://loanflo.ai - Founder: Omar Abassi - LinkedIn: https://www.linkedin.com/in/omarabassi/ - Contact: omar@loanflo.ai